Main Contact & Coordinator to the Customer & Internal Voice of the Customer in terms of Technical, Organizational or General Topics during series production (Out of Scope: Supply Chain & Quality Topics) for a specific customer, product portfolio respectively over the whole product lifecycle
This includes the execution of projects according to the stage gate process during transfer phase (Phase IV/V) and Process qualification/validation. Support of global functions during project realization phases (Phase I-III).
- Coordinative role within Customer Facing Team
- Managing of cross functional teams with experts (Process Engineers Injection Molding / Assembly, Tooling Engineer, Quality, Service Team, Order management, etc.) in coordination with the managers, e.g. in the context of daily business, customer complaints and escalations
- Main Reporting Person to internal and external Stakeholders (e.g. Strategic Business Review, Reporting, Steering Meetings, ...)
- Organization of customer meetings and visits
- Representation of corporate and customer interests, taking corporate strategy into account
- Coordination & Driving role of internal work packages (e.g. Equipment Validations, Kepner Tregoe & Six Sigma Projects, Review of Documentation, Changes)
- Targeted and trustful cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, OPEX, TCC / SEC and especially the customer)
- Participation in customer audits
- Responsible processing of change requests
- Implementation of new projects / capacity expansion in the plant, assumption of the PLP role (coordination of all task packages that affect the production plant)
- Independent compliance with standards, legal provisions (e.g. working hours law, occupational safety regulations) as well as internal regulations (SOPs, BVs, etc.)