The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services.
- Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
- Create and maintain strategic account plans for top Global Enterprise clients.
- Assist in the renewal of existing business in partnership with the Client Development Executive.
- Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.
- Generate client advocacy and referenceable success stories that can be leveraged in the market
- Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation
- Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors
- Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives.
- Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations
- Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities
- Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities
- Create, qualify and refer leads to the Client Development Executive
- You will report to the Sr. Director of Relationship Management