We are looking for an Automotive Account Manager for the OEM Account Team. Using the full range of Experian's data and technology resources, you will enable OEM partners to maximize the value of Experian solutions, thereby enhancing their market presence and sales performance. The Account Manager will oversee a designated portfolio of existing accounts, collaborating with Strategic Account Executives to ensure account retention, promote cross-selling, and identify opportunities for new business development within these accounts. You will demonstrate initiative, creativity in generating opportunities, and a proven track record of fostering client relationships. You will report to Senior Director - OEM Solutions.
- Build and manage relationships with existing clients by thoroughly researching and understanding their business requirements.
- Employ a high-touch approach as the primary client contact and facilitate communication between customers and internal Experian departments.
- Collaborate with Account Executives, pricing teams, product support, project managers, and delivery organizations to ensure accurate client deliverables.
- Monitor follow-up activities to confirm that they meet client expectations regarding quality control, deadlines, and customer service standards.
- Record account activity and maintain the sales opportunity pipeline within Salesforce.
- Conduct research to identify client needs and recommend tailored product bundles.
- Provide clients with information and education about new and existing projects.
- Drive new business opportunities within established relationships through up-selling and cross-selling of additional solution categories.
- Receive client orders and requests, evaluate requirements, determine job components and processes, and documents detailed instructions.
- Partner with Account Executives to develop and maintain strategic account plans.
- Represent Experian Automotive and personal brand to senior executives at partner organizations across North America.
- Be a trusted advisor to clients, promoting loyalty and portfolio success.
- Ensure clients are well-informed and educated on the effective use of Experian solutions.
- Fulfill all requirements, manage client requests, and coordinate internal resources.