The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements.
ā¢ Activation and configuration of ServiceNow applications to meet business needs
ā¢ Development of workflows and scripts to personalize existing ServiceNow applications
ā¢ Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
ā¢ Coach business users to create their own Services from inception to completion in order to automate and improve processes
ā¢ Assisting in the identification of best practices for development of new and existing ServiceNow applications
ā¢ Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms