POSITION SUMMARY
At Konecranes, we believe great customer experiences start with empowered, accountable sales professionals. As a Service Advisor, you will play a critical role in driving revenue growth, supporting field operations, and delivering solutions that keep our customersā operations running safely and efficiently. We invest in our people with a competitive base salary plus an uncapped commission structure, giving high performers the opportunity to directly control their earning potential. Your results drive your rewards. As a global leader in material handling solutions, Konecranes is committed to developing ambitious, driven professionals who want more than just a role ā they want a long-term career path. If you are motivated, competitive, customer-focused, and ready to take the next step in a rewarding inside sales career, build your future with Konecranes. Your future and growth starts here.
RESPONSIBILITIES:
Ā· Contacting customers within 24 hours of inspections and service visits to review findings/perform service reviews to help meet assigned sales targets.
Ā· Activities assigned to this role include estimating, completing, and following up on customer offerings.
Ā· Developing competency and leveraging processes and tools provided for this role to maximize sales growth.
Ā· Engaging in various sales activities while primarily focusing on opportunities created during inspections/maintenance, site visits, or other sales leads generated by field operatives.
Ā· Developing relationships with customers, field technicians, branch personnel, and local sales team to foster customer growth.
Ā· Performing service reviews and providing consultative services within the targeted time frame established. Use of the approved online media is required (Microsoft Teams/Bookings).
Ā· Assisting with and preparing price estimates for service work using established worksheets, guidelines, and input from the service department.
Ā· Preparing and maintaining sales case information in the CRM software ensuring they are in the appropriate stage of the sales funnel.
Ā· Conduct frequent and regular follow-ups for all open sales cases.
Ā· Maintaining the sales funnel according to the established KPI's (Key Performance Indicators) for funnel quality reporting.
Ā· Qualifying all new prospects for credit worthiness. Check D&B ratings and obtain credit applications, tax-exempt certificates and W9ās if appropriate.
Ā· Maintaining customer and contact information in the CRM software, as required.
Ā· Perform other duties as assigned.