Sales Operations Coordinators optimize the effectiveness of the District Sales team by engaging in activities that support our sales processes and strategies.
Using strong analytical, communication, and time management skills, Sales Operations effectively collaborates with staff in various job functions, owns and completes tasks of moderate to high complexity, and performs well in a challenging and fast-paced environment.
This position provides support to the District Sales Manager and to the District Sales team.
The Sales Operations role provides growth opportunity, recognition and reward for the achievement of business results.
KEY RESPONSIBILITIES
- Qualify sales leads utilizing reporting and analytics tools.
- Engage in pre-sale engagement activities for target customers prior to Sales engagement.
- Organize sales events to drive existing and new customer engagement.
- Utilize the Customer Relationship Management system to help manage and organize the District Sales team鈥檚 customer accounts, enable global engagement, and ensure data integrity measurements are met.
- Coordinate bid response information as requested by the District Sales team or the Expeditors network.
- Produce reporting on key metrics and manage monthly delivery of key reports to the District Sales Manager.
- Ensure updated marketing materials are accessible to Sales team, and create customer-focused PowerPoint presentations in support of business development.
- Support Sales with rate requests by liaising with the appropriate Product staff or Pricing Desk who prepare quotes, and following up to drive timely customer response.
- Coordinate visitor management for the district and ensure the Sales team maximizes opportunities for scheduled meetings with visitors and customers.
- Attend training & development sessions to understand the requirements of Sales, and communicate new internal information and tools to Sales, ensuring they are informed of new developments.
- Support the onboarding of new Sales personnel.
- Manage and/or contribute to weekly sales meetings, as directed by the District Sales Manager.
- Take on additional assignments, as required, in support of company needs.
- Support pricing manager and supervisor for RFQ handling, analysis, distribution, collection and submission.
- Maintain the most updated PST for the assigned lanes as well as all requested tariffs.
- Oversee SPOT quote & RFQ on all lanes.
- To revert on requests with quotes within 24 hours, if any delay in receipt of rates, an interim email to the sent to the respective person.
- Quotes to be prepared using the Quoting Database or Approved Quote Format as per company policy.
- To keep good relationship with Sales, Customer Service and to collect feedback for each and every quote.
- To gather as much information as possible (carrier鈥檚 name, transit time, services used) to be able to quote better and get a high closing ratio.
- Maintain all bid/spot quote result/feedback.
- To make sure job is executed as per company guidelines and policies.
- To always update the team with the GRI, PSS and rate fluctuations and changes whenever they occur.