Bilingual Invoicing & Collections Specialist

Position Title: Invoicing & Collections Specialist

Location:         Burlington, ON, L7L 6A4

Reports To: Invoicing & Collections Manager 

Konecranes is looking for a proficient Invoicing & Collections Specialist to invoice customers and collect outstanding payments. The Invoicing & Collections Specialist is responsible for invoicing within SAP, and for all aspects of collections including resolving customer billing problems and reducing accounts receivable delinquency.

Our Invoicing & Collection Specialist must have 2 years of minimum collections experience and should exhibit professionalism and trustworthiness. They should be well organized and have a high attention to detail. They should have excellent communication and negotiation skills and be able to work in a team or independently.

Principal Responsibilities:

• Review invoicing data for accuracy and ensure compliance to customer requirements
• Complete the invoicing process within SAP
• Send invoices to end customers
• Maintain customer contact information and billing requirements
• Complete customer follow-up to ensure the receipt of invoice and payment expectations
• Follow up with customers with an outstanding AR balance
• Provide feedback to management regarding late paying customers
• Assist in resolving customer disputes, sometimes working with other internal groups
• Submit invoices to customer third party billing sites as required
• Enter Field Operative Expenses to Emburse expense system and submit for approval 
• Other administrative tasks as required