POSITION SUMMARY
This position supports the incoming customer order inquiries. They will have the responsibility of answering and directing the needs of our customers orders. This support will cover topics ranging from confirmations, tracking status, to returns requests. They will work closely with internal stakeholders to ensure our customers inquiries are met with quick and accurate replies. Individuals with a strong knowledge of our processes and a natural ability to communicate in all situations will succeed in this role.
RESPONSIBILITIES:
路 Ensure the best possible customer service through professional customer interaction throughout various scenarios.
路 Work in a team environment to monitor and manage the central box for incoming inquiries
路 Be able to communicate across multiple departments to deliver a solution to the customer
路 Manage customer complaints and execute appropriate customer service measures
路 Other duties as assigned