REPORTS TO: Sales Manager
Konecranes is looking for an individual with a sales background to join our team as a Service Sales Representative. As a Service Advisor, your primary duties are to sell products and services to the existing customer base to improve safety and productivity. This individual will be responsible for meeting assigned sales targets for all lifting equipment including but not limited to; repairs, retrofits, hoists, spare parts, general overhauls and consultation services. Organizational skills are required to monitor the workload of our service department and ensure that all open time slots are filled with sold work. Strong communication skills are a must, as you will be engaging with existing customers. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply with Konecranes today!
PRINCIPAL RESPONSIBILITES:
- Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas.
- Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department.
- Maintain personal contact with all existing accounts in your area. Prepare related monthly reports.
- When required, maintain monthly contact with assigned accounts to develop relationships. Document activity with key accounts. Prepare account plans with appropriate actions and forward to District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed.
- Prepare and maintain a log in CRM software of all activities, business opportunities and offers submitted to customers and provide report to manager weekly.
- Monitor workload of service department and ensure all open time slots are filled with sold work.
- Qualify all any projects or credit worthiness as needed. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required.
- Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
- Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts that are not renewing their agreements. Document all sales activity in the CRM System. Establish and maintain on-going communications with the service department to address issues related to the customer base.
- Maintain customer and contact information in the CRM software, as required.
- Follow all established safety rules and procedures, including those established by the customer.
- Other duties as assigned by supervisor.