Main Responsibilities
1. Spot Quoting Operations (All Transport Modes)
- Process spot quote requests for air, ocean, road, rail, and multimodal solutions from European origins to global destinations.
- Analyze shipment requirements (dimensions, weight, routing, deadlines, special handling) and propose the most suitable transport mode and routing options.
- Retrieve rates from internal tools and systems to build competitive, accurate quotes.
- Ensure all spot quotes are created, updated, and closed in internal systems within the required deadlines.
- Prioritize urgent requests and communicate proactively with branches and stakeholders.
- Ensure full compliance with internal policies, external regulations, and customer鈥憇pecific requirements.
- Maintain a detailed understanding of Europe-origin capabilities, transit times, carrier options, gateways, and constraints.
- Follow all SOPs and pricing guidelines to ensure consistency and data quality.
2. Collaboration & Network Alignment
- Work closely with European sub-regional quoting desks to understand local constraints, product capabilities, and customer expectations.
- Coordinate with global partner branches to ensure accurate end鈥憈o鈥慹nd pricing and routing.
- Maintain strong communication with European sub-regional quoting desks for rate updates, capacity constraints
- Collaborate with European sub-regional quoting desks to support customer-specific quoting needs
- Track and follow up on ad-hoc requests to ensure high responsiveness and customer satisfaction.
3. Profitability & Decision鈥慚aking
- Make informed decisions on routing, mode selection, and cost structures based on internal guidelines
- Identify margin improvement opportunities or alternative routing solutions.
- Escalate complex or high-impact quotes to supervisors or product teams where required.
4. Reporting, Analysis & Continuous Improvement
- Maintain weekly/monthly reporting on quote volumes, win/loss performance, profitability, and turnaround time.
- Analyze trends by mode, lane, product, and customer to identify improvement opportunities.
- Suggest process improvements to enhance speed, standardization, and data quality.
- Support audits and quality checks to ensure accuracy of rates, surcharges, and operational details.