Position Purpose:
The Lifecycle Leader will be responsible for executing all documentation, processes, and strategic activities required for the successful recompete of existing contracts. This role will coordinate closely with other growth-focused teams to identify, develop, propose, and implement annual scope expansion opportunities with existing clients. Additionally, the Lifecycle Leader will play a key role in driving client satisfaction initiatives, ensuring long-term relationships and contract retention. This position will have no direct reports and will report to the Vice President of Sales.
Primary Duties/Responsibilities:
- Contract Recompete Execution:
- Manage all aspects of contract recompete processes.
- Interpret and facilitate Request for Proposal (RFP) requirements to ensure compliance and competitive positioning.
- Oversee the preparation of proposals, compliance documentation, and operational plans for existing client contracts.
- Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
- Scope Expansion Coordination:
- Partner with business development and operations growth teams to identify annual scope expansion opportunities.
- Develop and present proposals to clients for additional services, upgrades, or operational enhancements.
- Coordinate implementation of approved scope expansions, ensuring seamless integration into existing operations.
- Client Satisfaction Support:
- Serve as a point of contact for key clients, ensuring proactive communication and relationship management.
- Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
- Support initiatives that enhance service quality, responsiveness, and overall client experience.
- Cross-Functional Collaboration:
- Work closely with operations, finance, legal, and compliance teams to align recompete and expansion strategies with company objectives.
- Ensure all processes are standardized, documented, and continuously improved.
- Performance Management:
- Track KPIs for recompete success rates, scope expansion revenue, and client satisfaction scores.
- Identify opportunities for process improvements and support training and development initiatives.