You will be a key member of ATāPACās Product & Innovation team supporting HiāVisĀ®, our scaffold management software. You will combine handsāon product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale HiāVisĀ®.
Product Support & Troubleshooting
- Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
- Maintain clear customer-facing case notes and knowledge articles in Zendesk.
Onboarding, Training & Enablement
- Lead onboarding sessions, workshops, and webinars for customers.
- Support onsite/remote implementation in collaboration with regional SMEs.
- Create and update user guides, training material, and releaseārelated communication.
Customer Success & Adoption.
- Support renewal readiness and identify expansion opportunities.
- Develop scalable customer-success playbooks and internal processes.
CrossāFunctional Collaboration
- Provide structured customer feedback to Product.
- Participate in release planning and deliver product demos.