Location: London (Hybrid)
Sector: Financial Services / Investment Banking
Project: Fully Automated Client Onboarding Portal
Team: International, cross-functional
Role Overview
We are seeking an experienced Business Analyst to join a high-profile investment banking programme focused on delivering a fully automated, end-to-end client onboarding portal. This strategic initiative will transform how clients access products and services, ensuring a seamless, compliant, and high-quality onboarding experience.
Based in London and working closely with an international team, the Business Analyst will play a critical role in shaping the roadmap, aligning diverse stakeholders, and ensuring successful delivery from concept through go-live and post-production support.
Main Key Responsibilities
- Own and deliver the end-to-end business analysis roadmap for the automated client onboarding portal.
- Engage with a wide range of internal stakeholders, including:
- Developers and solution architects
- Traders and front-office teams
- Heads of FX, Commodities, Governance, Risk, Compliance, Security, and Regulatory teams
- UX/UI designers, QA, and testing teams
- Elicit, analyse, and document business, functional, and non-functional requirements.
- Translate regulatory, compliance, and security requirements into clear, actionable specifications.
- Collaborate closely with development teams to support design, build, testing, debugging, and implementation.
- Ensure alignment between business objectives, technology delivery, and regulatory obligations.
- Support UAT, go-live readiness, and post-launch support, ensuring smooth adoption and minimal disruption.
- Drive continuous improvement to enhance client experience, service quality, and operational efficiency.
- Ensure clients are provided with secure, seamless access to all available products and services in one unified platform.
Required Skills & Experience
- Proven experience as a Business Analyst within Financial Services, ideally in e-trading & FX Investment Banking.
- Strong understanding of client onboarding, KYC, AML, regulatory and compliance frameworks.
- Experience working on digital platforms, automation, or client-facing portals.
- Demonstrated ability to manage complex stakeholder environments at varying levels of seniority.
- Excellent documentation skills (business requirements, process flows, user stories, acceptance criteria).
- Experience working in Agile, Waterfall, or hybrid delivery environments.
- Strong communication and influencing skills, with the ability to bridge business and technology teams.
- Experience working with international or distributed teams.