The Launch Account Manager will focus on newly acquired customers and oversee project completion to ensure attainment of expected revenue. This role requires a proactive, sales-driven mindset to build relationships with clients identified resources and ensure success metrics are attained post project implementation. The ideal candidate will balance revenue-generating activities with fostering strong client relationships to meet and exceed attainment targets for a period of 12-18 months post launch.
Responsibilities:
New Bookings & Revenue Growth
- Participate in new client project meetings to become knowledgeable with customers implementation configuration, use cases and pain points. Leverage knowledge to identify and pursue opportunities to maximize bookings within assigned accounts.
- Proactively identify potential upsell opportunities based on customer usage patterns, success metrics and deep relationships.
- Leverage a consultative sales approach and partner with internal teams to deliver compelling proof points from existing clients that align with client goals to maximize revenue. Guide clients through onboarding and adoption to ensure long term success.
Client Relationship Management
- Act as a trusted advisor, providing insights and recommendations to enhance the client鈥檚 payment operations using client identified customer success metrics to help guide conversations.
- Conduct training sessions prior to and after client launch
- Monitor client satisfaction and performance post implementation and ensure the delivery of exceptional service to drive revenue, retention and growth until the account moves to sustaining categorization. Provide regular reporting to client and internally regarding performance trends and prediction of attainment potential.
- Serve as the primary point of contact for escalations and resolve issues promptly to ensure client satisfaction.
Technical & Market Expertise
- Maintain an in-depth understanding of PayNearMe鈥檚 platform, features, and integration capabilities.
- Stay informed about market trends and competitor offerings to position PayNearMe as the preferred solution.
25% travel required