The Client Services Manager will serve as the technical subject matter expert for PayNearMe鈥檚 solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success.
Responsibilities:
- Serve as the technical lead for new merchant onboarding, guiding integration,
configuration, and solution design from kickoff through launch - Lead data integration, platform configuration, and business process mapping
efforts, tailoring the PayNearMe platform to meet each merchant鈥檚 unique
technical and operational requirements - Partner closely with Product Management to inform solution design and
influence the product roadmap based on client needs, implementation insights,
and technical feasibility - Support existing merchants as they adopt new products, enhancements, or
expanded functionality, ensuring seamless integration and minimal disruption. - Collaborate cross-functionally with Engineering, Product, Risk, and Support
teams to resolve complex issues, manage escalations, and drive successful
merchant outcomes