CyberArk is looking for a customer-obsessed, technically curious Solutions Engineer (SE) who will act as a Subject Matter Export (SME) to support both our Workforce IAM and IGA initiatives across Mexico, Caribbean, and Latin America. You should love solving complex problems, thrive in dynamic customer environments, and believe that sharing what you know makes the whole team stronger.
As a critical technical voice in the field, you'll work directly with customers and prospects to understand their business goals and design secure, scalable identity solutions that meet them. You’ll lead engaging product demonstrations, run workshops, guide evaluations, and partner with Sales Specialists to drive opportunities from discovery through technical close.
You’ll also play a proactive role in the field beyond deal cycles—supporting marketing efforts that generate new pipeline, contributing to technical content like demos and videos, and offering real-world feedback to Product teams to make our solutions better. Your ability to clearly explain technical capabilities, identify integration paths, and troubleshoot challenges will directly impact customer success.
What You Bring:
- A passion for working with customers and a deep belief in problem solving as a team sport
- Advanced knowledge (3-5 years) of Identity & Access Management, Identity Governance and Administration and/or Endpoint Security related technology – i.e., SAML, OAuth, OIDC, WS-FED, MFA/SSO, IDP/Directory Services/Federation, Identity lifecycle management, No-Code/Low-Code automation, Least Privilege principles, and other related topics.
- Knowledge of Identity & Access Management vendors and products; ability to compare with CyberArk products. An emphasis on (IAM/IGA) vendors and technologies in use across large enterprises for both on-premises and cloud is preferred.
- Exposure to and or administering identity platforms/directories like CyberArk, Active Directory, LDAP, SailPoint, Saviynt, Okta, or Microsoft Entra ID
- An understanding of security concepts and the development of security roles within organizations that meet functional, technical, and regulatory requirements.
- Proficiency with REST APIs and use of API testing tools like Postman or Bruno
- Deep understanding of IAM Compliance, Governance, Lifecycle and Workflows best practices
- Excellent communication skills, with a strong drive to teach, document, and enable others
- Scripting knowledge is preferred.
How You Operate:
- You enjoy solving customer problems, not just implementing software
- You’re energized by explaining complex topics simply and clearly
- You proactively share your knowledge through documentation, training, or peer support
- You’re comfortable working with both technical and non-technical stakeholders
- You collaborate well across departments and are comfortable taking initiative
- You adapt quickly to new tools and aren’t afraid to ask questions or challenge assumptions
- You stay focused on delivering real customer value—not just checking boxes
- You’re comfortable presenting to both technical and executive audiences at multiple levels of an organization
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