Assist users from various departments with the review and update of various types of documentations for new and/or changing business processes, including documenting design processes, flow charts, etc.
Gather information through research, user interviews, and review of existing documentation
Perform regular assessments as second line of defense to make sure the policies and procedures are properly implemented, any gaps are promptly identified and mitigated
Recommend process improvement for better effectiveness and operational efficiency, and/or better risk mitigation
Responsible to ensure the functional policies and procedures are all in line with one another, and with corporate policies
Maintain the policy and procedure management system, ensuring proper approval and versioning for each new/updated documents
Work with internal users in preparing the distribution and socialization of policy and procedure updates