Job Description – Banquet Operations Manager
The Banquet Operations Manager is responsible for planning, coordinating, and supervising all banquet and event operations to ensure exceptional service and seamless execution. This role works closely with the Sales, Banquet, and Culinary teams to deliver successful events while maintaining the highest standards of service, efficiency, and guest satisfaction in line with Pullman’s brand standards.
Key Responsibilities
Oversee the daily operations of banquet functions, including conferences, meetings, weddings, and special events.
Coordinate with Sales and Event teams to ensure all client requirements and event details are properly executed.
Supervise banquet service staff to ensure high standards of service quality and professionalism.
Conduct pre-event briefings and ensure team readiness before each event.
Ensure proper setup, service flow, and breakdown of banquet events according to event orders (BEO).
Monitor guest satisfaction and address any concerns promptly during events.
Coordinate closely with the kitchen, stewarding, and other operational departments to ensure smooth event execution.
Manage staffing schedules and manpower allocation based on event requirements.
Ensure compliance with hygiene, safety, and operational standards.
Monitor banquet equipment, inventory, and operational supplies.
Prepare operational reports and evaluate event performance for continuous improvement.
Maintain strong relationships with clients and ensure memorable event experiences.