We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Director, Event Operations (Banquets). Inspire and create the grandest experience for our guest, clients and colleagues every day. Create for yourself a career and develop within a world class hotel operation. This key leadership position will oversee the newly renovated Event space at the hotel, the executive boardroom on the Penthouse level and multiple off-site catering events throughout the year. Reporting to the Director, Food & Beverage.
Key Responsibilities
- Develop and enhance service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
- To enhance the leadership skills of the Event Operations leadership team. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
- Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Event Operations Department
- Critically assess procedures, policies, and methods of operation and alter them where necessary
- Ensure the financial success of the department by monitoring productivity, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary.
- Liaise with the Event Sales & Services Team to ensure that a common vision is shared
- Work with clients, ES&S and Hotel Sales to develop new programs and services in order to offer a unique and personalized experience for all conference guests
- Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- Liaise with other Food and Beverage departments and ensure that all resources are being equally shared and that the entire division operates as a unified force
- To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
- To ensure we operate within the scope of the Collective Agreement knowledgeable of each article and maintaining positive employee relations
- To achieve or exceed all targeted objectives as it relates to our pillars