Job Title: Technical Inside Sales Manager
Reports to: Director ECS – North America
FLSA Status: Exempt
Summary
The Technical Inside Sales Manager plays a vital role in driving customer engagement, supporting Field Sales, Customer Service and strengthening the overall sales process. This position is a key enabler for new customer acquisition, high value opportunities, CRM data management, and ensuring seamless collaboration across Staubli departments and business units. The successful candidate will be technically minded, detail-oriented, and capable of supporting both commercial and technical initiatives within Staubli’s electrical connector markets including Renewable Energy, Industrial, PTD, Emobility and Test and Measure.
Essential Duties and Responsibilities
- Be responsible for the direct management of the quoting department and S&OP
- Work in close collaboration with Local Director, Head of Sales and Legal and Compliance to assist, process, create, revise or negotiate business contracts including terms & conditions, non-disclosure agreements, purchase agreements, pricing agreements, tooling agreements and statements of work.
- Assist with urgent inquiries, including quotations, delivery improvement or relevant time sensitive actions.
- Support accuracy and maintenance of CRM data, ensuring all tasks are completed in a timeline manner.
- Work in collaboration with field sales to follow up on strategic web, print, and marketing-generated leads to qualify and advance opportunities.
- Support quoting activities including strategy for high value opportunities.
- Contribute to sales strategy development and execution across assigned markets.
- Provide first-level technical support for select incoming customer requests and coordinate with engineering and field sales for advanced inquiries.
- Engage with customers on-site, including responsibility for company tours, presentations, and events.
- Manage customer satisfaction and help develop proactive improvement measures.
- Support creation and maintenance of internal sales procedures and best practices
- Collaborate with marketing to align sales messaging, campaigns, and lead generation activities.
- Assist with sales forecasting and contribute to monthly and quarterly reporting.
- Participate in and prepare presentations for senior management and strategic reviews.
- Maintain awareness of competitors, market trends, and new product developments.
- Lead or contribute to special projects when gaps in support exists (i.e. Open positions, outside of core business, availability, etc.)
- Work collaboratively with Field Sales, Customer Service, Engineering, Operations, and Management on special project requests.
- Support with new employee trainings