As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.
Key Responsibilities
- Prepare monthly Learning/Training Calendar based on the Hotel Learning Plan.
- Ensure that the monthly Learning/Training Calendar is posted and published to all Team Members in BOH areas.
- Monitor that Departmental Training Plans are completed and communicated to the team by departmental leaders.
- Support Hotel leaders in planning and executing their own and their Teams’ development by providing advice and guidance on completing quality Individual Development Plans (IDPs).
- Drive and implement learning initiatives and programs.
- Deliver training courses and asses skills competence of team members.
- Support and drive onboarding process for all new team members.
- Ensure completion of compliance programs.
- Support learning needs of property Interns.
- Work effectively with department heads to ensure team member training and development.