Coordinator, Builder Operations

The Generalist position plays a key role in servicing our customers.  The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time. This is an onsite position at our new Myrtle Beach, South Carolina location.

Reporting Structure

This position reports to the Operations Supervisor

Accountabilities

• Manage service center warehouse inventory accuracy.

• Maintain safety stock level of critical path trim/parts items in inventory.

• Ensure all inventory transactions are processed timely. 

• Dispatch FSR’s, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.

• Assist in Scheduling Warranty Service Appointments.

• Scheduling all field appointments utilizing Salesforce.

• Confirm and stage parts for technicians. 

• Backup Customer Service as needed.

• Responsible for all invoicing. 

• Follow up with Installers and Service Technicians on any missing work debriefs from previous day.

• Update 3PL systems with schedule changes.  Send required delivery reports to 3PL confirming delivery.

• Transship release all orders to invoice Customer.

• Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent.  Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.

• Other duties, incidental or regular, may be assigned at management’s discretion.