Konecranes is seeking a dedicated and skilled personal to join our Service Department as a Service Technician and be at the forefront of technological innovation and customer service excellence. We are looking for a professional with a strong technical background and hands-on job on EOT Cranes, committed to delivering exceptional service and maintenance at our esteemed customer locations across south India. The location is based at Chennai.
In this dynamic role, you'll have the opportunity to work with cutting-edge tools & software鈥檚 and contribute to the safety and efficiency of operations across various industries. Konecranes is committed to your professional growth, offering continuous learning opportunities and a collaborative work environment where your expertise will be valued, and your achievements recognized. Make a tangible impact in a company that leads the way in lifting solutions and services.
As a service Technician you are expected to deliver.
- High-quality maintenance and Breakdown services for cranes and lifting equipment to ensure safety and reliability.
- Customer satisfaction through timely and effective service, contributing to customer retention and loyalty.
- Compliance with safety regulations and company policies during all service operations to maintain a safe working environment.
- Efficient management of service projects, within the schedule and planned hours.
- Continuous improvement by providing feedback on service operations and participating in training to enhance personal skills and service quality.
Your key responsibilities
- Ensuring safety: Making sure that all your activities at customer location meets safety standards and regulations, Use PPE鈥檚 and job specific safety equipment鈥檚.
- Customer service: Conduct safety review, visit reviews and recommendations.
- Documentation: Keeping detailed records of services performed, parts used, and any customer interactions.
- SOP: use standard operating procedures for jobs to be performed.
- Use of SLIM platform forcompleting theassigned work package
- Inspection: Conducting thorough inspections to identify potential issues before they lead to equipment failure.
- Emergency response: Being available to respond to urgent service calls in case of equipment breakdown or malfunction.
- Tool maintenance: Ensuring all tools are in good working condition and performing regular maintenance and calibration.
- Tool safety: Following safety protocols to prevent accidents or damage when using tools.
- Awareness of ISO 14001 & 45001 standard