Manage end-to-end accounts receivable processes for domestic and international customers
Allocate incoming payments accurately in SAP (EFT, credit card, cheque) in coordination with FSSC
Monitor and manage debt ageing and follow up outstanding accounts
Issue statements, reminders and debit notes in a timely manner
Handle customer billing and payment enquiries professionally
Escalate and follow up on disputed accounts to ensure resolution and collection
Maintain customer master data and credit blocks in SAP and Siebel
Reconcile customer accounts and statements
Maintain accurate notes and documentation for overdue accounts and provision
Assist with AR provisions, reporting, audits, and monthly AR meetings
Monitor shared AR inbox and respond to enquiries promptly
Support ad hoc finance tasks as required