Day to day you will be required to:
Lead, coach and mentor the Field Service team in achieving the desired outcomes and operational effectiveness through their daily activities and effective collaboration and consultation with other departments to ensure successful completion of assigned work including special projects.
Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
Maintain strong relationships with key customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.
Plan and monitor field labour hours to maximize profitability and productivity.
Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction.
Review and approve technicians’ time entries ensuring that times submitted are accurate and can be allocated to the correct job numbers.
Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.
Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.