Location: Open to candidates based in any APAC country where any Port Services operates.
Reporting: Senior Director Service Frontlines
Business Unit Port Services are the one-stop, global port services partner powered by deep equipment expertise. Our range of port services starts with equipment maintenance and increases alongside any terminal's evolution, where we are continuously expanding the boundaries of our customer's operational efficiency. As our customers are global, so are we: our talented employees from more than 30 nationalities work across more than 20 countries across the globe.
We are looking for a strategic and business-minded Regional Frontline Director, APAC to lead the Port Services Frontlines in the region. Port Services operates frontline teams across Australia, New Zealand, Singapore, Malaysia, India, China, and Indonesia.
This role belongs to our Service Frontlines Business Line, which is the Port Services channel to market and create a local footprint. The Service Frontlines are responsible for customer service in their respective regions and countries, providing the first point of contact and first-class service for our ācustomers. Each Frontline includes all necessary functions to provide the whole Services scope to the customer in their market, such as Spare Parts Sales, Field Service, Project Management, and first level customer support.
As the regional leader of our frontlines in the APAC region, you are an experienced leader with a proven track-record on leading a profitable P&L business. Your customer-centric, inspiring and collaborative approach ensures your team members are engaged to deliver the best-in-class service to our customers to support their operational efficiency.
Your main responsibilities include: