Business Development Representative - Pittsburgh, PA

JOB POSITION SUMMARY

Business Development Representatives (BDRs) are an important point of contact with our current
customers and execute a critical part of our customer consultation process. BDR’s focus on renewing
the customer’s current service agreement and perform an in-depth review of the service relationship by
looking at progress, feedback, and documented value.

JOB RESPONSIBILITIES:
• Focus on delivering a world class customer service experience, fully committed to retaining
customers and ensuring they have the necessary information to make the right decisions for
their unique needs.
• Evaluate crane usage from remote monitoring statistics, operating environment, duty
classification, manufacturer’s recommendations, and local regulations while discussing
recommendations and planning jointly with the customer.
• Support local service branches by renewing service agreements.
• Propose appropriate service agreement to meet usage, operating environment, duty
classification, manufacturer’s recommendations, and local regulations, and secures retention of
customer.
• Collaborate with local branch to ensure a successful customer experience and proper delivery of
the service agreement.
• Deliver all pertinent customer intelligence from the renewal process to the local service branch.
• Maintain daily activities in customer relationship management tools by tracking calls, emails,
and interactions with customers during the retention process.
• Work closely with local branches to improve customer agreement retention, overall customer
relationships, scope of services delivered, and overall profitability and efficiency.
• Perform other duties as assigned.