JOB POSITION SUMMARY
The Order Management Team Lead, CTO. plays a key role in ensuring a positive and seamless experience by supporting all aspects of the order entry and order support process. This position is responsible for responding to internal inquiries related to order processing, tracking, expediting, and special requests. The team leader will investigate and resolve order issues or route them to the appropriate internal workgroup for resolution. This role requires a proactive communicator who can collaborate effectively with all internal stakeholders globally to ensure timely, accurate, and professional responses. The ideal candidate is detail-oriented, solutions-focused, and knowledgeable about business systems and operational workflows.
JOB RESPONSIBILITIES:
- Deliver an exceptional experience by providing prompt, professional, and accurate support for all order-related inquiries.
- Monitor and manage incoming requests through shared communication channels (e.g., central inbox) to ensure timely response and resolution.
- Partner with internal departments globally such as Sales, Logistics, Factories, PDMs, and Operations to resolve order discrepancies or fulfilment issues.
- Manage all concerns, taking appropriate action to ensure satisfaction and continuous improvement.
- Create and maintain workflow and process documentation to support efficient operations.
- Support order tracking and expediting needs as required.
- Participate in team meetings and contribute to overall process improvements and best practices.
- Provide support, training and guidance for order handlers, in addition to global counter parts with any order processing requirements.
- Perform other duties as assigned.