About the Job
Reporting to the Learning & Development Manager, IKEA Thailand.
The Learning & Development Specialist, IKEA Thailand will support all IKEA stores to developing
and implementing learning strategies that empower IKEA co-workers to deliver exceptional
customer experiences through targeted competence development, ensuring co-workers have the
skills necessary to enhance performance and meet business goals by promoting learning in
business approach and strengthen 70-20-10 Learning model.
Assignment
- Foster a lifelong learning culture leading by example to drive measurable behavioural improvement and embody core culture and values.
- Collaborating with various development tools to and regularly review action, ensuring employees have the necessary skills align with job profile.
- Partnering with HR teams and managers across different locations (stores, service office) to deliver on the learning agenda across all sites.
- Develop and facilitate learning solutions (including digital ones) and field coaching and follow-up working alongside with stakeholder in the store to identify opportunities for functional competence development.
- Monitor how learning initiatives improve sales and productivity, to ensure these efforts boost customer satisfaction and operational efficiency.
- Maintaining a presence at all IKEA stores and service office locations to support and communicate L&D initiatives in alignment with the agreed frequency in the L&D plan.
- Focusing on foundational learning programs, to ensure strong competency levels within the organization.
- Serving as a supper user My Learning, customizing learning offerings based on needs, and promoting the use of IKEAâs learning tools and materials for greater quality and utilization.
- Managing digital training records, generating relevant reports, and ensuring compliance with local government legislation regarding training and development.
- Promote and drive the IKEA culture and Lead by Example in connecting all Learning & Development (L&D) activities back to our IKEA values.
Note
This position will be based in IKEA Bang Yai. Frequent travel to the other IKEA Thailand stores is required.