We are seeking an enthusiastic and proactive Sales Operations Assistant/Associate to join our Sales Operations team at our Munich headquarters. In this position, you are a trusted facilitator of the full sales cycle, proactively streamlining front-loading processes to ensure the seamless transition from pre-sales to post-sales. You work in close collaboration with our global sales and support team, amongst other internal and external stakeholders. The ideal candidate will have a service-oriented mindset, demonstrated experience in sales support and the ability to work both independently and collaboratively in a dynamic, international environment.
In this role, you will have the following responsibilities:
Pre-sales Activities
- Serve as a key point of contact for customers and international colleagues, providing timely and accurate support in daily interactions.
- Co-ordinate and administrate tenders, assist in planning and coordination of product demonstrations and customer in-house visits and reference site visits.
- Assist with sales forecasting and planning, ensuring that sales targets and forecasts are accurately reflected and regularly updated.
- Customer Data Maintenance in ERP and CRM systems.
Order Processing
- Coordinate customer orders, assist with revenue planning and follow up to ensure accurate and timely shipments and payments.
- Manage the administration of regional sales activities, supporting our local sales representatives, support engineers, distributors, and other internal departments.
- Collaborate with cross-functional teams, including finance, analytics, and legal, to ensure compliance with contracts, accurate revenue tracking, and seamless data flow across integrated platforms.
Post-sales Activities
- Serve as a key point of contact for customer follow-up, ensuring satisfaction and handling inquiries regarding shipments, payments, or service.
- Review and follow up on installation documentation, revenue processing, account receivable and invoice correction.
- Coordinate documentation for Audits.