Main attributions and responsibilities:
ā¢ Respond to all calls, emails, and common requests for technical 1st level support
ā¢ Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
ā¢ Follow defined work instructions and escalation processes for all possible types of incidents.
ā¢ Track all incidents in our internal incident management system.
ā¢ Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
ā¢ Input for FAQ and knowledge database.
ā¢ Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
ā¢ Willingness to work in the office and/or remote according to business needs.
We are seeking a candidate for a one-year contract position. This role is expected to last for one year, with the possibility of extension based on performance and project needs.