Process Oversight & Delivery: Act as a point of contact for HR queries and lifecycle transactions, ensuring they are completed in line with established global processes.
Process Excellence & Standardization : Drive the "Global Standard" by minimizing local exceptions and ensuring all SOPs (Standard Operating Procedures) are documented and followed.
HR Technology :Optimize the use of HR technology (e.g., Workday, Freshservice etc to streamline workflows ,improve the user interface and thereby improve Employee Experience.
Shared Services Optimization: Identify opportunities for process improvement and contribute to the design of future-state solutions that enhance end-to-end HR service delivery.
Global Collaboration: Build and maintain deep working relationships across functional areas and geographies to ensure consistent operational standards.
Compliance & Audit: Ensure all HR activities comply with Freshworks policies and regional regulations, supporting monthly data audits and maintaining accurate personnel files.
Cross-Functional Projects: Contribute to HR technology and transformation projects, acting as a regional expert to help steer change management initiatives.
Stakeholder Partnership: Effectively partner with HR COEs, Business Partners, and leadership to ensure key stakeholders are working collaboratively to meet organizational goals.
Payroll & Data Integrity: Partner with the Payroll team to ensure accurate data flow and maintain high standards of data integrity within HR systems (e.g., Workday)
Operational Rigour - Establish and monitor SLAs and Key Performance Indicators (KPIs) to ensure operational excellence and accountability.
Benefits Administration: Support end-to-end benefits enrollment, coordinate onboarding communications (including pre-boarding emails), and ensure seamless execution of Day 1 activities to deliver a smooth employee onboarding experience.