Reporting to the Director of Revenue Management, the RM Analyst is responsible for supporting the hotel's Commercial Strategy team through meticulous data collection, accurate reporting, and efficient system maintenance. The RM Analyst supports special projects related to revenue generating initiatives. This role is foundational for developing an understanding of revenue management principles and systems, serving as a key entry point for future revenue management leaders within Raffles and Fairmont Hotels & Resorts.
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:
- Ensures accuracy of information and data and actively seeks to create/enhance automation efforts in reporting tools.
- Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
- Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
- Assists in the monthly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
- Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
- Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow up processes for repeat offenders.
- Performs detailed data entry and routine system maintenance tasks including, but not limited to, rate loading, restrictions management, and daily system checks, ensuring system hygiene in accordance with Accor and brand standards.
- Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
- Maintains close relationships with GRC to ensure the call center is up to date on the hotel’s information at all times.
- Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
- Supports special projects within RM and Distribution, focused on uncovering new revenue opportunities.
- Performs ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership.