The Senior Inside Strategic Account Manager (ISAM) is a revenue-generating sales role responsible for achieving quarterly sales goals and accelerating growth of the SkinMedica® portfolio, including TNS®, HA5®, Even & Correct®, Retinol Complex, and Essential Defense/Total Defense + Repair, among other products.
This role manages and develops relationships with targeted aesthetic customers within an assigned geographic area, primarily through telephone-based and virtual engagement. The Senior ISAM drives product education, adoption, portfolio utilization, and account growth by applying consultative selling, business-development strategies, and a strong understanding of customer needs and market dynamics.
The Senior ISAM partners closely with field sales, sales leadership, marketing, and other cross-functional teams to execute business plans, deliver customer value, and support a compliant, customer-focused sales experience.
Key Responsibilities
Sales Performance and Business Growth
- Consistently achieve assigned quarterly sales goals across the SkinMedica portfolio.
- Develop and execute strategic call plans and account development plans to grow revenue, strengthen customer relationships, and identify new business opportunities.
- Analyze account data, customer objectives, market dynamics, and portfolio opportunities to prioritize activities and drive growth.
- Expand customer reach, increase portfolio utilization within existing accounts, and support successful launches of new products, programs, and indications.
- Apply consultative selling skills to understand customer challenges, recommend appropriate solutions, and deliver a differentiated customer experience.
- Manage assigned sample allocation and support account needs, including order placement, marketing materials, program education, and business-development activities.
- Lead the execution of sales campaigns, promotions, product launches, customer training, and other sales initiatives.
Customer Education and Account Support
- Educate customers on product features, indications, contraindications, safety information, and appropriate product use in accordance with approved materials and applicable policies.
- Provide product, program, and procedure-related education, as appropriate, and communicate competitive product differentiation.
- Identify customer needs and proactively recommend product, program, training, and marketing opportunities that support business objectives.
- Support customers with marketing and practice-development strategies, including website and social-media presence, office branding, patient segmentation, and external marketing approaches.
- Maintain current knowledge of the aesthetics industry, customer trends, and competitive products.
Collaboration and Territory Coverage
- Partner with the Regional Manager, Inside Sales Area Manager, field-based sales representatives, and cross-functional teams to achieve sales objectives and deliver a coordinated customer experience.
- Leverage available medical, marketing, and sales resources to support appropriate adoption and growth of the SkinMedica portfolio.
- Coordinate activities with internal partners, including Facial Aesthetics, CoolSculpting®, Field-Based Strategic Account Managers, Marketing, and other support functions.
- Provide leave-of-absence and vacant-territory coverage, as assigned, in partnership with the applicable Sales Representative, Regional Manager, and Inside Sales Area Manager.
- Collaborate on coverage plans that may include customer communication, order support, sample management, marketing materials, campaign execution, product launches, and business-development activities.
Operational Excellence and Compliance
- Pre-plan sales calls and manage time effectively to maximize customer engagement and business impact.
- Complete administrative responsibilities accurately and on time, including required reports, presentations, expense reports, and customer documentation.
- Maintain compliance with all applicable company, quality, regulatory, privacy, and ethical standards.
- Attend required sales training, meetings, and development programs.
- Represent the Company with integrity, professionalism, honesty, accountability, and respect.