At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
SQPE Specialist I
Location
Vero Beach
Facility
Indian River Hospital
Department
Support Quality Mgt-Clinical and Operational Improvement
Job Code
001541
Shift
Days
Schedule
8:00am-4:30pm
Job Summary
Job Details
Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.
As an SQPE Specialist I, you will direct safety, quality and patient experience work within an assigned scope of responsibility. You will coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model and partner with clinical leadership to set objectives and key results. By coordinating with cross functional stakeholders, you will help to ensure compliance with all standards and favorable performance on safety, quality, utilization and experience metrics. A caregiver in this role should model Cleveland Clinic Core Values and behavioral standards. This role will help you gain exposure to a wide variety of tasks and help you to grow into other roles such as a SQPE Specialist II.
A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM.
A caregiver who excels in this role will:
- Manage performance improvement regarding SQPE with all departments providing patient care.
- Act as an accountable partner for all clinical areas within their areas of responsibility.
- Understand and implement elements of performance as outlined by regulations, bylaws and rules and regulations established by the medical staff.
- Act as the primary resource for staff to facilitate overall operations of programs.
- Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.
- Analyze performance data and participate in improvement strategy development.
- Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
- Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation and focused professional practice evaluation.
- Develop and assure processes to monitor performance and identify where intervention is needed.
- Incorporate regulatory and accreditation standards into improvement activities around SQPE.
- Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan and others as required by governance.
- Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
- Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.
- Facilitate dashboard reviews, data analysis and decision-making from data.
- Identify and address root causes to lead to sustainable improvement.
- Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
- Manage improvement projects to the desired key result.
- Manage stakeholder relationships, project risks and project changes.
- Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.
- Research and apply best practices within and outside the organization.
- Manage change to ensure the adoption and sustainment of quality improvement.
- Build relationships with project teams, stakeholders and senior sponsors.
- Coach smaller improvement teams to success with their quality improvement projects at the local level.
- Participate in committees and meetings necessary to drive performance in the assigned scope of the role.
- Report on medical errors and near misses, as well as corrective actions taken.
- Oversee the management and use of medical error information.
- Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.
- Apply common cause analysis identification to safety events.
Minimum qualifications for the ideal future caregiver include:
- Bachelor’s Degree in Nursing, Healthcare Administration, Business, Engineering or a related field
- In lieu of Bachelor’s Degree, five years of related experience with SQPE and performance improvement programs or related healthcare experience
- One year of related experience with Safety, Quality, Patient Experience, Accreditation, Risk, Clinical or Continuous Improvement
- Understanding of patient safety best practices, joint commission standards and conditions of participation
- Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques
Preferred qualifications for the ideal future caregiver include:
- Experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid) surveys process preferably in a leadership/coordination role
- Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ)
- Other preferred certifications: Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP)