12 Month FTC/Secondment Opportunity
Your role as Application Support Analyst
- Act as 3rd/4th Line Support for the Business
- Be an escalation point for our 2nd and 3rd Line Team Members
- Use SQL and Coding skills to aid resolution of fixes and improve development of systems
- As part of the team, manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely manner
- Be responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved
- Own root cause targeting for the team to minimise the volume of issues and improve the customer experience of applications
- Liaise with Security and Infrastructure teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concerned
- Work closely with internal teams and 3rd party suppliers to improve system performance, reliability, and usability
- Help manage 3rd party suppliers, supplier reviews and continuous improvement programmes
What you'll bring...
- Excellent communication skills, combined with a high degree of enthusiasm, drive and commitment
- Taking part in Out of Hours rota
- Strong problem-solving and troubleshooting skills
- Attention to detail ensuring accuracy in all aspects of work
- Ability to engage and prioritise work to ensure SLAs are met in agreed timescales
- Have a personal drive to stay ahead of the market by researching and understanding
- Ability to work independently
- Strong interest in technology overall
- An ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands
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