Unfortunately, we are unable to offer sponsorship for this role.
The purpose of this role is to support the Laboratory Managers in the day-to-day operation of the Microbiology Laboratory, ensuring testing activities are delivered safely, efficiently and in line with quality and customer requirements
This is a full time role working 40 hours per week, working a four week rotational shift pattern on 08:30-17:00 & 11:00-19:30 shift patterns. This role will involve working one weekend in every four on a 08:30 - 17:00 shift.
- Provide day-to-day leadership and supervision to defined area(s) of the laboratory and lead a team of approximately 5-15 laboratory personnel.
- Support Laboratory Managers with operational planning, resource allocation and workload management.
- Investigate non-conformances, customer complaints, quality issues and operational incidents, identifying root causes and implementing corrective and preventative actions.
- Coordinate staffing, work rota, holidays and workload allocation.
- Conduct probation reviews, performance reviews and return-to-work meetings.
- Support recruitment, interviewing, onboarding and induction activities.
- Ensure staff training, competency assessments and e-learning requirements are maintained.
- Work collaboratively with other Team Leaders, Supervisors and Managers to ensure productivity and quality targets are met.
- Ensure compliance with quality, customer, UKAS and regulatory requirements.
- Participate in audits and support corrective and preventative actions.
- Support the management of non-conforming work, ensuring appropriate containment, documentation, escalation and follow-up actions are completed.
- Lead or support investigations into laboratory errors, deviations, out-of-specification results and process failures.
- Monitor trends in non-conformances, customer complaints and quality indicators to identify improvement opportunities.
- Ensure investigation records, corrective actions and associated documentation are completed accurately and within required timescales.
- Support customer query and complaint investigations and liaise directly with customers where required regarding quality incidents, service issues, investigations and corrective actions.
- Work closely with Customer Services, Quality and Laboratory Management teams to ensure customer concerns are appropriately addressed.
- Produce and review KPI and operational reporting.
- Promote and maintain the highest standards of Health & Safety.
- Deputise for Laboratory Managers when appropriate.
- Undertake any other reasonable duties within the role.