The Senior Account Relationship Executive is responsible for managing and growing key client accounts while ensuring the delivery of high-quality customer service and technical solutions. This role combines relationship management, strategic sales, and account oversight to drive revenue growth, improve client satisfaction, and strengthen long-term partnerships. The role requires a proactive, strategic thinker with strong communication skills, technical awareness, and the ability to manage complex client needs.
Key Responsibilities
Client Relationship & Account Management:
- Act as the primary point of contact for major clients, building and maintaining strong, long-term relationships.
- Understand client business needs, goals, and technical requirements to deliver tailored solutions.
- Provide guidance and support to clients on Eurofins Mechem SG capabilities, services, and offerings.
- Review client accounts, identify opportunities for improvement, and lead initiatives to enhance service quality.
- Prepare for, participate in, and host client visits, audits, and presentations.
- Serve as a trusted advisor to clients, ensuring high levels of satisfaction and engagement.
Sales & Business Development:
- Identify opportunities for upselling, cross-selling, and introducing new offerings to clients.
- Collaborate with the sales team to develop account strategies and achieve revenue targets.
- Lead and support strategic sales initiatives, including proposal preparation, quotations, and negotiations.
- Monitor market trends and client feedback to support the development of new services and offerings.
Operational & Technical Coordination:
- Coordinate client requests with internal operations teams in compliance with SOPs, regulatory guidelines and contractual agreements.
- Translate technical testing capabilities and results into actionable insights for clients.
- Monitor and supervise sample collection, processing, and report delivery activities, ensuring accuracy and timely completion.
- Ensure accuracy and quality of Certificates of Analysis (COAs) and client reports.
- Review and trend data as required by clients and create customized reports when necessary.
Process Improvement & Team Leadership:
- Lead and contribute to process improvement initiatives to enhance efficiency, client satisfaction, and service delivery.
- Mentor and support junior account executives in handling client interactions and technical coordination.
- Train and guide teams on CRM, eLIMS, ComLims, and other tools to ensure accurate and timely account updates.