Office Coordinator Clerical

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Stuart Family Health Center is comprised of 90 exam rooms, six procedure rooms and more than 50 offices. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support the operation of the departmentby providing excellent customer service to patients and visitors and performing various administrative duties.You will act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice. You will be cross trained to support patient registration and checkout processes across specialties to support operating needs. It will be your goal to ensure a smooth appointment experience from checking in to checking out.There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position works varying shifts, Monday-Friday and rotating weekends and holidays, between 7:00AM – 5:00PM.The office is open until 7:00PM on Tuesdays, requiring some flexibility.

A caregiver who excels in this role will: 

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties. 

• Support clinic operations by direct involvement with the physician(s) and nurse(s). 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments. 

• Work through and solve patient issues professionally and in a timely manner.

• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.  

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating to physician out days in a timely manner. 

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

• Verify and update patient demographics and insurance information. 

• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary. 

• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module. 

• Input reasons for all visits on all appointments.  

• Ensure surgery packets are completed correctly and delivered in attimely manner to OPS and Access Plus.

• Work in conjunction with nurse to reconcile day sheet with charge tickets.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include: 

• High School Diploma or GED

• Two years of clerical, customer service or other relevant experience

• Knowledge of medical terminology gained through experience or formal course work

• Basic math skills, such as addition, subtraction, multiplication, division and percentages

• Strong computer skills and working knowledge of Microsoft applications 

• Typing competency with the ability to format, spell, punctuate, edit and proofread 

• Excellent customer service, interpersonal, and oral and written communication skills

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience