The Specialist Support Customer Service Representative will ensure that Eurofins Environment Testing Radon’s clients receive exceptional service related to our scientific testing and product offerings. Level I can perform to
entry-level standards with periodic help and intervention from upper-level team members or managers.
Essential Duties and Responsibilities:
- Customer Support: Availability to answer phone calls from customers, M-F 8am-5pm CT and reply to emails within one business day.
- Ability to answer questions about:
- General Radon Information
- Radon and mold testing instructions
- Radon and mold test reports (individual and project)
- Registration and ordering websites
- New client setup and base pricing
- Basic RapidScan functionality
- Basic mitigator referral program information
- Resolve issues including but not limited to:
- Re-sending test reports, receipts, and shipping labels
- Processing corrections to test reports and orders
- Processing replacements and refunds for test kits and shipping labels
- Creating basic quotes and orders for established customers
- Processing POs and payment for bulk orders and fees
- Help requests
- Escalate out-of-scope tickets to the proper channels within one business day
- Rotating additional duties as assigned, including but not limited to:
- Shipping online, bulk, replacement, and free orders within expected TAT
- Mail processing