About the Role
Turner & Townsend is seeking an experienced Change Management Manager to support the successful delivery of organizational transformation initiatives across our financial services client's facility construction programs and projects. The successful candidate will lead the development and execution of change management strategies that drive stakeholder engagement, business readiness, user adoption, and sustainable outcomes.
The ideal candidate will possess strong experience in commercial construction project management, organizational change management, business transformation, stakeholder engagement, communications, and adoption planning. This role requires close collaboration with project teams, business leaders, and key stakeholders to ensure the people side of change is effectively managed and aligned with project objectives.
As a key member of the Program Management Office, the Change Management Manager will help navigate delivery partner integration, ensure workstream cohesion, and achieve business objectives while promoting Turner & Townsend's values, methodologies, and commitment to delivering better outcomes.
What you'll do
Lead the development and execution of change management strategies, plans, and initiatives to support organizational transformation across multiple workstreams.
Engage and influence executive sponsors, project teams, and stakeholders to build alignment and drive successful change outcomes.
Conduct stakeholder assessments, change impact assessments, organizational readiness evaluations, and adoption planning activities.
Bring retail and corporate banking construction industry insight and best practices to shape the transformation agenda and ensure a consistent and repeatable change management approach is embedded across multiple service providers.
Develop and implement communication, engagement, and business readiness strategies to support project objectives.
Partner with leadership teams to identify change risks, opportunities, and mitigation strategies.
Design and deliver change management materials, presentations, workshops, and stakeholder engagement activities.
Monitor adoption, readiness, and benefits realization metrics to measure the effectiveness of change initiatives.
Support business process improvements and transformation initiatives through analysis and continuous improvement activities.
Facilitate workshops, focus groups, training sessions, and stakeholder meetings to drive awareness and engagement.
Collaborate with communications, training, project management, and business teams to ensure an integrated delivery approach.
Develop and maintain stakeholder management plans, communication plans, and change roadmaps.
Support user acceptance testing, operational readiness, and transition activities for new processes, systems, and technologies.
Manage multiple change initiatives simultaneously while ensuring alignment with project schedules and business priorities.
Prepare executive-level reporting, dashboards, and change performance updates for key stakeholders.
Promote knowledge sharing, lessons learned, and continuous improvement across programs and projects.
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