To drive technical development and productivity improvements in the lab. Maintain Quality, develop documentation and systems, complete validations and obtain accreditation, provide technical support and training as required to colleagues in the team. To provide technical leadership to ensure both Eurofins business objectives and Customer requirements are consistently delivered.
REPORTING TO Laboratory Manager
GENERAL RESPONSIBILITIES:
- Technical Leadership & Method Development
- Lead the development, validation, verification, and implementation of new organic and inorganic analytical methods.
- Research and introduce new analytical technologies, instrumentation, and testing capabilities to meet customer and business requirements.
- Conduct non-routine investigations, method development studies, and complex data evaluations.
- Prepare and review validation packages and technical documentation to support accreditation and extension of scope applications.
- Lead submissions to INAB for scope extensions and support accreditation assessments.
- Provide advanced technical expertise, troubleshooting, and scientific guidance across laboratory operations.
- Drive continuous improvement of analytical methods, QC systems, instrumentation, and laboratory practices.
- Support quality system maintenance, audit preparation, non-conformance investigations, and corrective actions.
- Customer & Business Support
- Conduct technical reviews before, during, and after tender awards to ensure successful onboarding and implementation of new work.
- Provide technical support to Commercial, Quotations, Sales, and Marketing teams during proposal preparation and customer engagement activities.
- Respond to customer technical queries promptly and professionally, providing scientific expertise as required.
- Support investigations and responses relating to customer complaints and technical issues.
- Ensure customer requirements are correctly implemented within LIMS and reporting systems to support seamless service delivery.
- Operational Improvement
- Develop and implement initiatives to improve laboratory efficiency, instrument availability, data quality, and customer service.
- Support future laboratory planning, including capacity assessments, instrument selection, and introduction of new services.
- Mentor and support laboratory staff through technical training, knowledge sharing, and competency development.
- Ensure laboratory is operated in a safe manner in accordance with Eurofins H&S system requirements.