IT Kiosk Associate

Are you passionate about technology and helping others solve problems? Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. This position plays a critical role in ensuring uninterrupted daily operations by delivering exceptional customer service, troubleshooting technical issues, and supporting IT systems and equipment across the site.

What You'll Do

As an IT Kiosk Associate, you will provide first-level technical support and assist with the efficient management of IT requests and equipment. Responsibilities include:

• Act as the on-site IT kiosk representative supporting daily business operations
• Serve as the primary point of contact for end-user technology support requests
• Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation
• Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues
• Maintain inventory and oversight of PCs, laptops, and other computing devices
• Update ticketing systems, logs, and databases to ensure accurate documentation and tracking
• Generate and modify reports used for system monitoring and support activities
• Maintain organized and accurate IT documentation
• Communicate effectively with employees and stakeholders regarding support requests and issue resolution
• Follow applicable GMP, GLP, and quality system requirements
• Perform all work in a safe, efficient, and compliant manner