In a nutshell
As a Head of Deployment and Support, you will be defining and delivering support & deployment, ensuring the roll out of the solution, service availability according to agreed SLAs and; creating & chairing an effective change management process.
Where will you be based and what business will you support?
Based in Braga, Portugal; you will join a globally distributed team in the Clinical LIMS Europe Program, that provides our central Laboratory Information Management System throughout Europe.
How can you help us?
You will:
- Implement a service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation)
- Managing a team of support & deployment engineers, cloud and infrastructure engineers
- Regular notification to senior leadership of current status and business impact during major incident situations.
- Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
- Have insight into application related IT infrastructure patterns in multiple European Countries
- Develop and maintain relationships with internal and external partners to maximize value
- Deliver and maintain observability across all applications
- Create and manage an effective change management process
- Develop and motivate team members
- Have insight and set targets for quality management