Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, and guest service.
Monitor and supervise service flow in the assigned outlet.
Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
Assist the Director of F&B to plan & execute the operations of the assigned outlet.
Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
Ensure that the team has been trained for all safety provisions.
Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the Director of F&B
Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.
Assist the Director of F&B in sales promotion by organizing events and food festivals for the assigned outlet.
Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
Ensure that the team adheres to the company's uniform and hygiene standards.
Ensure that quality is maintained in all aspects of the work and as per the standards.
Ensure to continuously delight the customers by offering trend setting and innovative products and services.
Handle additional responsibilities as and when delegated by Management.
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