To attend to and handle all guest requests received for internal services, as per the hotel's standards and procedures.
To answer and handle calls, wake-up calls, and messages properly, using the telephone etiquette and the Fairmont Ramla Hotel,
To ensure that all guests enjoy their stay by being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set up inventory and monitor supplies and other commodities upon guest requests.
To update the above items in the PMS.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks, housekeeping, office coordination, and filing.
To respect key handling procedures.
To read and update logbooks.
To update guest history in the PMS.
To keep all equipment, clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
To carry out special projects according to given assignments.
To attend a daily line-up briefing with the Housekeeping team.
To coordinate with all departments as per guests' and operational needs.
To inform the concerned division or department heads whenever a matter is delayed or not solved.
To have proper control of the communication devices and their maintenance.
To report the DND and Discrepancies to the Front Office as per SOPs.
To report for duty punctually, wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
To provide friendly, courteous and professional service at all times.
To maintain good working relationships with your colleagues and all other department
To ensure you read the hotel’s Employee Handbook and understand and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health, and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
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