Address guests' service needs in a professional and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Be fully aware of the "Talk of the Walk" for the day, ensuring relevant information is communicated.
Conduct room and hotel orientation for new guests.
Check back-of-house areas to ensure they are well-maintained.
Ensure the Front Office staff is aware of availability states (open, on request, closed dates, high demand dates).
Work closely with the Front Office team to maintain smooth operations.
Keep all telephone extension lists updated regularly.
Follow company and department policies and procedures diligently.
Be knowledgeable about hotel guest rooms, rates, promotions, amenities, and services.
Have full knowledge of the hotel’s emergency procedures and protocols.
Inform personnel and supervisors about important events and news to prevent misunderstandings.
Protect guest and associate security by not revealing personal information unless authorized.
Strive to maintain hotel equipment and assets in excellent condition.
Assist in the training of new staff members and conduct room and hotel orientation.
Foster a positive atmosphere and high morale among staff, acting as a heartist and ambassador for the hotel.
Follow daily checklists to ensure all tasks are completed efficiently.
Promote Accor loyalty programs and hotel promotions to build strong, long-term relationships with guests.
Use supplies and equipment appropriately and request requisitions as needed.
Read and update the Manager on Duty (MOD) log and ensure proper handovers between shifts.
Report all guest comments or complaints to management.
Ensure VIP rooms are assigned in advance and prioritize special requests.
Supervise Front Office operations, including Reception and Guest Relations, ensuring standards and procedures are followed.
Update and maintain files as requested by the Royal Service/Front Office Supervisor and Front Office Manager.
Share daily activity highlights with management, including guest opportunities.
Carry out any other reasonable tasks as requested by management.
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