F&B Outlets Manager
Novotel Thakher Makkah
We are looking for an experienced and hands-on F&B Outlets Manager to oversee and support the seamless execution of daily Food & Beverage operations, ensuring that all restaurants and bars consistently deliver high-quality service and an exceptional guest experience.
The role will focus on strong operational leadership, hands-on floor supervision, team performance, guest satisfaction, sales performance, and ensuring compliance with hotel and brand standards.
Key Responsibilities
- Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service.
- Conduct regular floor observations to ensure compliance with service standards, service sequences, presentation, ambiance, and employee attitude.
- Ensure a consistent and exceptional guest experience across all F&B outlets.
- Lead and support outlet managers, supervisors, captains, and team members in achieving operational and service objectives.
- Monitor operational performance, guest satisfaction, sales targets, and average check performance.
- Identify operational gaps and implement appropriate corrective actions.
- Conduct and support daily pre-shift briefings, focusing on operational priorities, guest service, upselling, and promotions.
- Monitor guest experience throughout service and proactively address service issues and guest complaints.
- Follow up on guest feedback, internal audits, and action plans to ensure continuous improvement.
- Support the achievement of outlet revenue, upselling, and commercial targets.
- Ensure proper execution of menus, promotions, special events, and F&B activations.
- Identify opportunities to improve suggestive selling, upselling, and overall dining experiences.
- Ensure compliance with hotel SOPs, food safety, hygiene, health and safety standards.
- Prepare and review operational reports, performance updates, and action plans.
- Work closely with F&B Management and other hotel departments to ensure smooth operations.
- Follow up on operational commitments and initiatives established by the Food & Beverage Management team.
- Perform any other duties assigned by management.