As a Conference and Events Manager, you will play a key role in bringing exceptional events to life at Sofitel Sydney Darling Harbour.
From the initial enquiry through to post-event follow-up, you will build strong client relationships, oversee seamless event delivery and ensure every experience reflects the service and sophistication synonymous with Sofitel.
Reporting to the Director of Conference and Events, you will support the day-to-day operation of the Conference and Events function, inspiring the team to deliver outstanding service while driving commercial performance.
A strong focus will be placed on maximising revenue through upselling, identifying new business opportunities, supporting forecasting and maintaining accurate reporting across Delphi and Opera.
Working closely with Sales, Revenue, F&B, Banquets and other hotel departments, you will coordinate conferences, meetings, social events and group accommodation, ensuring every detail is communicated and delivered to the highest standard. You will prepare and oversee event documentation, proposals and contracts, host client meetings and site inspections, and act as the trusted point of contact throughout the client journey.
Building and maintaining strong relationships will be at the heart of the role. You will develop connections with new and existing clients, Accor hotels, suppliers and industry partners, while actively seeking opportunities to grow repeat business and strengthen our position within the Sydney events market.
You will also play an important role in developing our Ambassadors through coaching, training and day-to-day support, fostering a collaborative and high-performing team culture.
As a champion of guest feedback and continuous improvement, you will use insights, market knowledge and commercial opportunities to continually elevate our Conference and Events offering.
Above all, you will be an ambassador for Sofitel Sydney Darling Harbour, bringing creativity, energy and a passion for excellence to every interaction, while creating memorable experiences for our clients, guests and Ambassadors.
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