Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
Carry out the Night Audit.
Assist in effectively running the front office operations with a hands-on approach.
Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
Prepare and distribute relevant reports to internal departments.
Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
Support hotel operations and assist other departments in preparing for the next day.
Provide food and beverage service during the night shift.
Ensure the safety and security of all guests while assisting with hotel operations.
Respond promptly to guest requests and resolve any issues efficiently.
Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
Follow the hotel's fire safety procedures and assist with emergency situations when needed.
Be the face of Ibis, consistently conveying a positive and professional image.
Manage daily reconciliation of hotel outlets and complete daily revenue postings.
Assist in promoting sales within the department and maximize every sales opportunity.
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